# Plugged in RASPAD 3 there was a fizzle then smoke HELP **URL:** \ **Category:** General\ **Created:** [April 13, 2023, 3:18am UTC](https://forum.sunfounder.com/t/plugged-in-raspad-3-there-was-a-fizzle-then-smoke-help/226 "2023-04-13T03:18:42Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![joeman](https://avatars.discourse-cdn.com/v4/letter/j/6f9a4e/32.png) [@joeman](https://forum.sunfounder.com/u/joeman)\ **Post date:** [April 13, 2023, 3:18am UTC](https://forum.sunfounder.com/t/plugged-in-raspad-3-there-was-a-fizzle-then-smoke-help/226/1 "2023-04-13T03:18:42Z")
So my raspad 3 has been doing very well until about a week ago it started with not turning off no matter if I pushed the button held it for 3 seconds or held it for half hour the pi would turn off and that’s it the fan would keep running until the battery went dead nothing I could do about it I tried Google the problem many time in many ways with no luck. So anyway that aside I guess I can cope, plugged it in charge this morning after about 5 seconds I heard a sizzle and saw a little smoke coming from the ports so I quickly took the charger out and it was still smoking and sizzling so I had to quickly open the case lucky I had everything to hand and quickly get it open before there was a fire and in doing so broke the SD card holder too… I checked and double checked the charger and it’s original with no breaks or visible damage what so ever it’s always been looked after. Nothing stuck in the charge port ect I take good care of my things. I couldn’t see any issues at all I did as I would have always done however this time with a little more sparkle. I’m wondering if I could find out the part in the photo that seems to been the burnt out part and replace it? Or is there somewhere I can buy new internals rather than fork out for a while new pad I don’t 2have the money for thanks ![1681355742100.](https://canada1.discourse-cdn.com/flex029/uploads/sunfounder/original/1X/123c0cead33784967e8846cbb52278bdc278fc3c.jpeg) ---
**Author:** ![SunFounder\_Moderator](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@SunFounder\_Moderator](https://forum.sunfounder.com/u/SunFounder_Moderator)\ **Post date:** [April 13, 2023, 10:51am UTC](https://forum.sunfounder.com/t/plugged-in-raspad-3-there-was-a-fizzle-then-smoke-help/226/2 "2023-04-13T10:51:19Z")
This situation requires a replacement motherboard, please contact our after-sales email [service@sunfounder.com](mailto:service@sunfounder.com), and we give you a free replacement motherboard. ---
**Author:** ![joeman](https://avatars.discourse-cdn.com/v4/letter/j/6f9a4e/32.png) [@joeman](https://forum.sunfounder.com/u/joeman)\ **Post date:** [April 13, 2023, 12:05pm UTC](https://forum.sunfounder.com/t/plugged-in-raspad-3-there-was-a-fizzle-then-smoke-help/226/3 "2023-04-13T12:05:23Z")
Hi thank you so much I’d be lost without my pad I’m really greatfull that you offer replacement! I sent an email to the email you provided with my address and screen shots of this email as well as my post… How long would a delivery to the UK normally take? Also regarding the broken SD card part that happened in the process is there a link to somewhere I can purchase that separately I could probably fix it and it doesn’t look too damaged but I’d rather new to be on the safe side. Thank again Joe ---
**Author:** ![SunFounder\_Moderator](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@SunFounder\_Moderator](https://forum.sunfounder.com/u/SunFounder_Moderator)\ **Post date:** [April 14, 2023, 2:35am UTC](https://forum.sunfounder.com/t/plugged-in-raspad-3-there-was-a-fizzle-then-smoke-help/226/4 "2023-04-14T02:35:06Z")
This link allows you to purchase an SD card for the Raspberry Pi: [https://www.amazon.co.uk/dp/B08314CZTY/?th=1](https://www.amazon.co.uk/dp/B08314CZTY/?th=1) In addition, when a replacement motherboard is sent out, it is usually 8-10 days to receive the package.