We sincerely apologize for the trouble you’ve experienced and appreciate your patience throughout the troubleshooting process.
We have found a potential solution from another user in our forum who encountered a similar issue with the camera not being detected on Raspberry Pi 5. After modifying a configuration file, the camera started working normally.
You can try the following steps to see if this resolves the issue:
Open the terminal and enter the command:
sudo nano /boot/firmware/config.txt
Add the following line at the end of the file:
camera_auto_detect=1
Save the file by pressing Ctrl+O, then press Enter. Exit the editor by pressing Ctrl+X.
After successfully updating the configuration, restart your system.
Once the system reboots, please test the camera again to see if it is now functioning.
If the camera still does not work after this procedure, please contact us at service@sunfounder.com, and we will immediately arrange to send you a replacement camera module.