Pironman 5 and raspberry pi 5 not working

General
1

Hello everyone, hope you are well!
I am reaching out for assistance regarding my Raspberry Pi 5, which is currently not booting. Below are the details of the issue and the troubleshooting steps I have already tried:

Issue Description:

  • The Raspberry Pi 5 was working correctly with an NVMe HAT installed.
  • Recently, it was found powered off and now fails to boot.
  • When connecting the power supply, the red LED turns on, but the green LED remains off. There is no visible activity, and the device does not respond.

Steps Already Taken:

  1. Power Supply Verification:
  • Tested with multiple power supplies (including the official Raspberry Pi power supply) to ensure proper voltage and amperage (5V/3A+).
  1. NVMe and Peripheral Disconnection:
  • Disconnected the NVMe HAT and all peripherals to ensure no external accessories are causing the issue.
  • Tried booting with only the power supply and a fresh microSD card installed.
  1. Restoring the EEPROM:
  • Created a recovery microSD card using the official Raspberry Pi EEPROM recovery tool.
  • Inserted the recovery microSD card and powered on the Raspberry Pi, but the green LED does not blink, and there is no indication that the EEPROM restoration process is running.
  1. System Integrity Checks:
  • Inspected the board for physical damage, including burnt components or bent GPIO pins.
  • Ensured no shorts or visible defects are present.
  1. Alternative Storage and OS:
  • Attempted booting with a freshly installed Raspberry Pi OS on a different microSD card.
  • Verified the NVMe drive on a separate device to confirm it is functional.
  1. Other Observations:
  • The red LED is solid, indicating power is being delivered, but the green LED remains off, and there are no signs of activity.
  • No output is seen on the HDMI port during boot attempts.
  • The board remains unresponsive, even after multiple recovery attempts.

Request: I would appreciate your guidance on any additional troubleshooting steps or recommendations. If the device is beyond repair, I would like to explore options for warranty service or replacement.

Thank you for your assistance.

2

Are you currently using a power supply with a specification of 5V 3A?

It is possible that insufficient power is preventing the Raspberry Pi 5 from booting. I recommend using the official Raspberry Pi 5 power supply (27W 5.1V 5A) or a third-party 5V 5A power supply to power the Raspberry Pi 5 and check the boot status again.

3

Hello, thank you for your response.

I apologize for the confusion in my original message. I am indeed using the official Raspberry Pi 5 power supply (27W 5.1V 5A). All peripherals, including the NVMe HAT, are completely disconnected, and despite this, the Raspberry Pi 5 still fails to boot.

I have also attempted to boot from a fresh microSD card with a newly installed Raspberry Pi OS, but unfortunately, the board shows no signs of activity. The green LED remains off, and there is no output on HDMI, as if the Raspberry Pi is completely unresponsive.

If I had been manipulating the board recently, I might suspect that I damaged a component, but this is not the case. The Raspberry Pi was functioning perfectly alongside the components of the PiRonman 5 without any issues until now.

I believe the board might be dead at this point, as there are no indications of life beyond the red power LED. If you have any other suggestions, I would appreciate them. Otherwise, I may have to consider warranty service or replacement.

5

We suggest you provide us with the video of the problem to help us analyze and resolve the issue.

Please carefully check if all assembly parts are correctly assembled. You can confirm this by watching our assembly video:

Remove the Pi 5 from the case and power it separately. Does it work normally?

Then, assemble one component at a time and power on the Pi 5 to see if it functions properly. After assembling each module, power on the Pi 5. If it starts up, this indicates that the component is functioning correctly and is not causing the Pi 5 to fail to start. Continue this process for each component until the Pironman 5 is fully assembled. If the Pi 5 fails to start after adding a specific component, please let us know.