RasPad: need help!

General
1

It worked for a day or two. USB ports on the main motherboard no longer function; no touch screen function. Is there a way to factory reset the RasPad motherboard?

2

Please try to plug and unplug the USB cable internally connecting the Raspberry Pi and the RasPad motherboard, or try to connect it to the USB interface of another Raspberry Pi. You can run the command lsusb on Terminal to take a screenshot to see if the USB device is recognized.

3

I did as you suggested and then some more of my own ideas e.g. SSH’d into the Pi4 from another comp and tested all kinds of drive and mouse/keyboard port changes. Occasionally lsusb did post the RSPMoBo, but it did, it would not survive a reboot. Now that it presents as an intermittent problem I’d like to test it against a known good or new board. My question is: How do I get a new board?

Test results:
2:56 PM 1/28/2023

lsusb
RasPadMoBo not plugged in i.e. raw Pi4
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Nothing plugged in, Pi4 + RasPadMoBo, no keyboard/mouse, Putty:
Bus 002 Device 003: ID 174c:3074 ASMedia Technology Inc. ASM1074 SuperSpeed hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 222a:0001 ILI Technology Corp. Multi-Touch Screen
Bus 001 Device 003: ID 174c:2074 ASMedia Technology Inc. ASM1074 High-Speed hub
Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
RasPadMoBo devices:
Bus 002 Device 003: ID 174c:3074 ASMedia Technology Inc. ASM1074 SuperSpeed hub
Bus 001 Device 005: ID 222a:0001 ILI Technology Corp. Multi-Touch Screen
Bus 001 Device 003: ID 174c:2074 ASMedia Technology Inc. ASM1074 High-Speed hub

RasPadMoBo, Pi4, Pikeyboard/mouse into Pi4:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 013: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
Bus 001 Device 012: ID 04d9:0006 Holtek Semiconductor, Inc. Wired Keyboard (78/79 key) [RPI Wired Keyboard 5]
Bus 001 Device 011: ID 05e3:0610 Genesys Logic, Inc. Hub
Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

RasPadMoBo, Pi4, Pikeyboard/mouse into RasPadMoBo:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

RasPadMoBo, Pi4, Pikeyboard/mouse into Pi4, 250gb SATA SSD into Pi4:
Bus 002 Device 005: ID 0bda:9210 Realtek Semiconductor Corp. RTL9210 M.2 NVME Adapter
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 019: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
Bus 001 Device 018: ID 04d9:0006 Holtek Semiconductor, Inc. Wired Keyboard (78/79 key)[RPI Wired Keyboard 5]
Bus 001 Device 016: ID 05e3:0610 Genesys Logic, Inc. Hub
Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

I got the RasPad for some future projects, now the pad has become my project; ironic.

  • mitch
4

It may be necessary to replace the cable and motherboard for you, please contact this email：service@sunfounder.com, and we can replace it for you free of charge.

5

Contacted service@sunfounder.com and they went a new mobo and cable within 15 days. Installed it and all is well. Thx

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