Galaxy RVR not charging

Continuing the discussion from Galaxy RVR not charging and battery fried:

Hi Lucas here from Germany.

I am having the same problems as the customer described above. Despite having a charged battery, the Rover won’t turn on. The red and orange LED lights are on when I am charging the Rover. It doesn’t matter whether I use USB-C or the solar panel. Unfortunately, nothing happens when I turn it on.

Please contact service@sunfounder.com to provide more details.