SD Extender seems broken

General
21

I have contacted service, how long can I expect to get a working replacement?

22

5 to 10 open days. They ship from China.

23

Thank w

Bob Prue mobile

24

When youā€™ll found the issue with SD extender, and make a new part, will you ship it to everyone who bought this case as a recall part? Iā€™ve received another extender but issue didnā€™t get fix in partā€¦

1 Like
25

When we done production of the new SD expansion boards, if any users are experiencing issues with their previous SD expansion boards, we will send them the newly manufactured boards.
We will record the email information of users who report this issue and notify them when the replacements are ready to be sent.

26

Thank you for the update. My SD extender replacement is on the way, and Iā€™m concerned that the issue might recur. Iā€™ll test the new one once it arrives and provide an update.

27

Okay, if you receive the SD expansion board and still encounter issues with SD card recognition in a short time, we will record your information. Once we done the new SD expansion boards, we will send you a replacement.

28

I bought 2 units and BOTH SD expansion board failed just like everyone else mentioned above. Can you please send me replacement for both units ASAP?

29

You need to contact them at service@sunfounder.com

30

Please contact us at service@sunfounder.com